Privacy Policy

Who We Are

Our website address is: https://greentribepeople.com.

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or use our services. We are committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (GDPR) from the European Union (EU) and with the Portugal Personal Data Protection Law.

Information We Collect

We collect the following information when you interact with our website:

Personal Data: When you leave comments, make a purchase, or register for an account, we may collect your name, email address, billing and shipping addresses, phone number, and payment details.
Usage Data: Information such as your IP address, browser type, device type, and browsing history on our website.
Comments and Media: If you leave a comment, we collect the data shown in the comment form. If you upload images, avoid including location data (EXIF GPS).

How We Use Your Data

We use your personal data for the following purposes:

Process your orders and payments.
Respond to requests, provide customer support, and process refunds or complaints.
Send order-related updates (shipping confirmation, payment receipts).
Send you marketing communications (if you have consented to receive them).
Comply with legal obligations, such as tax and accounting requirements.
Improve our website, services and user experience.

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Consent: When you provide us with consent (e.g. for marketing communications).
Contractual Necessity: To carry out our obligations under any contract we have with you (for example, to process an order).
Legal Obligation: To comply with legal obligations, such as tax and accounting requirements.
Legitimate Interests: To improve our website and services or for fraud prevention.

Cookies and Tracking Technologies

We use cookies to improve your experience and collect data on how our site is used. Cookies help us track your preferences (for example, items in your shopping cart) and improve site functionality. You can control cookie settings in your browser.

Types of cookies we use:

Strictly Necessary Cookies: These cookies are necessary for our website to function (for example, to remember your login details).
Performance Cookies: These cookies help us analyze how visitors interact with our website.
Functional Cookies: These cookies allow us to remember choices you make (for example, language preferences).
Advertising Cookies: These cookies are used to display targeted advertisements based on your interests.

Embedded Content from Other Sites

Articles on our website may include embedded content such as videos, images, or articles from other websites. These websites may collect data about you, use cookies, and track your interaction with the embedded content. Please review the privacy policy of any third-party websites that you interact with.

Data Retention

We collect and retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, we retain order information for tax and accounting purposes. Your comments and reviews are stored indefinitely.

Data Subject Rights Under GDPR and Portuguese Law

Under the terms of the GDPR and of the Portuguese Personal Data Protection Law, you have the following rights in relation to your personal data:

Right of Access: You have the right to request a copy of your personal data.
Right of Rectification: You have the right to correct inaccurate data.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data in certain circumstances.
Right to Restriction of Processing: You can request a temporary limitation on the processing of your data.
Right to Data Portability: You can request your data in a structured and widely used format to transfer to another service.
Right of Objection: You have the right to object to certain types of processing (e.g. direct marketing).
Right to Withdraw Consent: If we process your data based on your consent, you can withdraw your consent at any time.

To exercise these rights, please contact us by email geral@greentribepeople.com.

If you believe that we have not complied with our obligations under data protection legislation, you certainly have the right to lodge a complaint with National Data Protection Commission (CNPD), the supervisory authority in Portugal.

How We Share Your Data

We share your personal data with trusted third parties who help us provide our services:

Payment Processors: We use the Stripe for payment processing. When you make a payment, your payment details are shared with Stripe and their privacy policy applies. See Stripe Privacy Policy for more details.
Service Providers: We may share your data with service providers who help us provide services, such as hosting and email services.

We do not sell or trade your personal data.

International Data Transfers

If we transfer your personal data to countries outside the European Economic Area (EEA), we will of course ensure that adequate measures are in place to protect your data, such as the use of Standard Contractual Clauses (SCCs) or the adoption of adequacy decisions recognized by the European Commission.

Security of Your Data

We take appropriate measures to protect your personal data against unauthorized access, disclosure or alteration. However, please be aware that no method of data transmission over the Internet is completely secure.

Data Protection Officer (DPO)

As a small business, we do not have a formal Data Protection Officer (DPO). However, if you have any questions about the processing of your personal data or wish to exercise your data protection rights, please contact us by email: geral@greentribepeople.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and we will notify you if the changes are significant.

Contact us

If you have any questions or concerns about this Privacy Policy or how we treat your personal data, please contact us at:

geral@greentribepeople.com